🔄 Return & Refund Policy | Arvelo
At Arvelo, we want you to be happy with your purchases.
If you’re not satisfied, don’t worry! Here’s what you need to know about refunds and returns:
1. Eligibility for Return
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If your product is defective, damaged, incorrect, or incomplete at the time of delivery, please contact us within 48 hours.
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Your product may be eligible for a refund or replacement depending on the product category and condition.
2. Change of Mind
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Products are not eligible for return if the customer has had a change of mind after placing the order.
3. Product-Specific Policies
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You will always find relevant return terms on each product page. Please review them before purchasing.
âś… Valid Reasons to Return an Item
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The product was damaged, physically broken, or defective on delivery.
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The delivered product was incorrect (e.g. wrong size/spec) or incomplete (e.g. missing parts).
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The size of the product does not match what was ordered.
❌ Reasons That Will Not Be Considered Valid
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You no longer need the product.
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You changed your mind after the order was placed.
📦 Terms & Conditions for Returns
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The product must be unused, unworn, and unwashed.
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It must include original tags, user manual, warranty cards, freebies, and accessories.
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The item must be returned in its original and undamaged packaging/box.
đź’° Issuance of Refunds
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If your product is eligible, you can choose to return it via exchange courier.
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After we receive the product (usually 2–3 working days after return delivery is initiated) and complete quality control (1–2 working days), refunds will be processed within 7 working days.
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Sometimes, due to logistics issues or delays, refunds may take slightly longer than the expected window.
That’s it!
We hope you enjoy a smooth shopping experience with Arvelo.